Troubleshooting

When BanNuan behaves unexpectedly, try these checks first.

General Checklist

1. Check network stability and switch connection.
2. Update to the latest app version.
3. Restart the app.
4. Verify system time is correct.

Login Issues

• Verify phone/account credentials.
• Check possible security restrictions.
• Use account recovery options if needed.

Messaging or Matching Issues

• Check mute/block settings.
• Ensure notification permissions are enabled.
• Wait for temporary risk-control restrictions to expire.

Payment Issues

• Compare payment result page with order history.
• Check payment channel status.
• Keep order numbers and contact support if needed.