Contact and Feedback

If you encounter issues or have suggestions, contact BanNuan support anytime.

Prepare Before Submitting

Include the following whenever possible:

• account identifier (masked phone or user ID);
• device model and OS version;
• app version;
• issue time, page path, and reproduction steps;
• screenshots or screen recordings.

Recommended Channels

1. in-app feedback entry (preferred);
2. official customer support channels;
3. official community/announcement channels if available.

Reminder

Do not share verification codes, ID numbers, or bank details in public channels.