FAQ

Here are common questions and quick answers. If your issue remains unresolved, contact support.

How can I improve match quality?

Complete your profile, especially interests and dating preferences.
Upload clear and authentic photos.
Stay active and respond to interactions in time.

Check your network connection.
Confirm account credentials, password, or verification code.
If repeated failures occur, use account recovery options.

Why can't I start a chat for now?

You may not have reached a chat-available relationship state with the other person.
Account status or risk control restrictions may temporarily limit some features.

What if message sending fails?

Check network stability.
Confirm whether the other party has restricted interactions.
Restart the app or switch network and try again.

Why am I not receiving notifications?

Check app notification permission in your system settings.
Check in-app mute or do-not-disturb settings.

How can I submit feedback?

Use in-app feedback entry or official support channels, and include system version, app version, and screenshots if possible.